Effective Date: 31st Dec 2024
Last Updated: 31st Dec 2024

At HitBazzar.com, customer satisfaction is our priority. This Refund and Return Policy outlines the conditions under which refunds, returns, and exchanges will be processed for FMCG products purchased on our platform.

1. General Conditions for Returns

We accept returns and refunds under the following conditions:

  • Defective Products: If the product is defective or damaged upon delivery.
  • Wrong Product Delivered: If you receive a product different from what was ordered.
  • Expired Products: If the product is past its expiration date upon delivery.
  • Quality Issues: For food or consumable items, if the product is spoiled or unfit for consumption upon delivery.

Non-Returnable Items

Due to the nature of FMCG products, the following are not eligible for return:

  • Opened or used items.
  • Perishable goods, such as dairy, fresh produce, or bakery items, unless defective.
  • Personal hygiene products, such as toiletries and diapers, once opened.
  • Items marked “Non-Returnable” at the time of purchase.

2. Return Window

  • India: Returns must be initiated within 7 days of delivery.

Photographic evidence must be provided for defective or wrong products when initiating a return.

3. Refund Policy

Refunds will be processed under the following conditions:

  • Approved Returns: A refund will be issued after the returned product has been inspected and approved.
  • Partial Refunds: If the product shows signs of use or damage not caused by us, only a partial refund may be granted.
  • Non-Refundable Items: Non-returnable Products will not be refunded.

Refund Methods

Refunds will be issued through the original payment method or as store credit, per your preference.

  • Processing Time: Refunds will be processed within 7-10 business days after approval.

4. Return Process

To return a product, follow these steps:

  1. Contact Customer Support: Email us at umesharora.hitbazzar@gmail.com or +91 8800990066
  2. Provide Details: Share your order number, product details, and reason for return.
  3. Return Authorization: Upon approval, we will provide a return authorization and instructions.
  4. Packaging: Ensure the product is securely packed in its original packaging.
  5. Shipping: Return the product to the designated address provided by our team. Return shipping fees may apply unless the product is defective or incorrect.

5. Exchange Policy

Exchanges are offered for defective, damaged, or incorrect products.

  • Replacement products will be shipped within 7 business days after the original product is received and inspected.
  • For unavailable items, a refund or store credit will be offered.

6. Cancellation Policy

  • Before Dispatch: Orders can be canceled before they are dispatched.
  • After Dispatch: Once dispatched, the order cannot be canceled. You may initiate a return once the product is delivered.

7. Legal Compliance

This policy complies with:

  • India: Consumer Protection Act, 2019.

8. Contact Us

For any questions or concerns regarding this policy, please contact us:

Company Name: US SOBO WELLNESS PVT. LTD.
Email: umesharora.hitbazzar@gmail.com
Phone: +918800990066
Address: Shop No-18,19 Mega City Mall, Mg Road, Gurugram, Haryana – 122001